STAGEFRAME

Refund Policy

Last updated September 28, 2026

This policy explains when payments for Stageframe Professional can be refunded and how to ask for one. Payments are processed by Stripe.

Annual plans

This covers the Founder price ($200 a year) and the Standard annual price ($290 a year).

• First purchase: if you ask within 14 days of your first annual payment, we’ll refund it in full.
• Renewals: if you ask within 7 days of an annual renewal charge, we’ll refund that renewal in full. Turning off renewal before the renewal date avoids the charge altogether.
• After those windows, annual payments aren’t refunded, including for unused months. You keep access until the end of the year you paid for.

Monthly plan

The monthly plan ($29 a month) can be canceled anytime. Cancellation stops the next renewal, and you keep access until the end of the current month. We don’t refund partial months.

The Founder price

The Founder price is limited to the first 150 customers and is kept at each renewal while your subscription stays active.

• A refunded Founder purchase ends the subscription and releases your Founder place, which may go to someone else. That includes your number and your spot on the First customers list.
• If your subscription ends, whether you cancel or it lapses, your Founder place is released at the end of your paid period. Rejoining later is at the price available then.

Billing errors

If you were charged twice, charged the wrong amount, or charged after canceling, we’ll refund the incorrect charge in full, whenever you tell us.

How to ask for a refund

Email support@stageframe.ai from the email on your Stageframe account. Include the date of the charge, or the receipt Stripe sent you. We aim to reply within 2 business days.

Approved refunds go back to the original payment method. Stripe usually sends them within a few days, but your bank or card provider decides when the credit appears. We’ll email you when the refund is confirmed.

Your projects

A refund or cancellation doesn’t delete your projects. After paid access ends, your account moves to Starter.

Your legal rights

Nothing in this policy limits rights you have under the consumer laws where you live. If those laws give you a longer refund or cancellation period, that period applies.

Changes

We may update this policy. Changes apply to payments made after the update date shown above.